| Behavioral Health
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| Human Resources
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| ITS
| Marketing
| Marketing Business Development
| Marketing Community Relations
| Marketing Recertification
| Marketing/Special Events
| Medical Management
| Member Operations
| Member Services
| Operations
| Provider Relations
| Quality Improvement
| Regulatory Affairs
| Training
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:Helpdesk Representative
Dept: ITS
Grade: 5
Location: 37th St
Shift: Monday 7:30am – 3:30pm
Tuesday – Friday 9:00am – 5:00pm
Date Posted: 12/12/08
Job Summary:
The successful candidate will perform a variety of administrative, technical and customer service related
tasks in helping end users in problem resolution. This position serves as the key contact for both on-site
and remote systems users for PC and application systems problems and inquiries.
Specific Duties and Responsibilities
• Acts as the key contact point for all end users with problems
• Log all support activities into the incident tracking system
• Triages the problem to the appropriate party for resolution when they can not resolve the problem
themselves
• Maintain knowledge of primary software used throughout the organization
• Provides backup support for related positions as needed
• Provide Daily/Weekly reporting relative to helpdesk and call center activity
Required Skills
• Excellent verbal communication skills
• Ability to multi-task and work independently
• Must have the ability to resolve technical issues and address a wide range of questions at the first point
of contact by phone or remote support via remote access tools
• Must be able to learn new technical skills
• Must be current in knowledge of Microsoft operating systems and PC hardware/software
• Must have hands-on technical knowledge of laser printers and printer queues
• The ability to work closely with team members and departments
• Must be able to communicate effectively with technical and non-technical people
Required Education and Experience
• High School Diploma
• A+ certification is preferred
• 2 plus years experience troubleshooting hardware and software issues on PC Windows based platform.
• At least one (1) year help desk experience.
• Technical knowledge of Microsoft products (O/S, Office. Etc.) a must
• AA/AS, certificate program or equivalent a plus
:Medicare Marketing Representative (1)
Dept: Marketing Department-Medicare
Shift: Variable Days/Schedule
Location: Bronx-2501 Grand Concourse Office
Date Posted: 12/12/08
Job Summary:
The Medicare Marketing Representative is responsible for identifying, educating, and enrolling qualified individuals into the Medicare managed care plan operated by Health Plus. During the first six months of employment, the Medicare Marketing Representative will be in a training program and performance evaluation period. The Medicare Sales Manager will provide regular feedback and evaluation on his/her performance.
Principal Duties and Responsibilities: *Essential Functions
• *Markets Health Plus Elite Medicare to prospective Members, which may be done on a one-on-one or group basis.
• *Understands the overall requirements for Medicare eligibility.
• *Responsible for assuring those applications are accurately completed and that individuals are actually eligible to be enrolled in the program.
• *Helps the Medicare Sales Manager identify potential new markets in the community.
• *Works cooperatively with other Medicare Marketing staff. Meets overall team efforts.
• *Makes marketing presentations to community organizations, local businesses, pharmacies and providers to inform their staff and clientele about programs and enrollment process.
• *Representatives must conduct enrollment activities.
• *Works closely with Member Services and the Call Center to close all leads.
• Responsible for maintaining appropriate records, including activity reports, expense reports.
• Other duties as assigned by the Director of Medicare Marketing and Medicare Sales Manager.
Job Specification:
• Excellent organization skills.
• Good oral communication skills.
• Must be self-motivated.
• Must be willing and able to work in a multi-cultural and multi-ethnic work environment.
• Must present an appropriate appearance and demeanor consistent with representing Health Plus in the community.
• Able to work flexible hours (shifts, weekends etc.)
:Marketing Representatives(9)
Dept: Marketing
Grade: 3
Location: Asian Team (2)
English/Mandarin/Cantonese
Bronx (2)
Englis/Second language to be determined by dept need
Nassau (2)
Englis/Second language to be determined by dept need
Manhattan (3)
Second language to be determined by dept need
Shift: Variable days and variable hours. You will need to be available to work some weekend and holidays.
Date Posted: 10/08/08
Job Summary: The Marketing Representative is responsible for identifying, educating, and enrolling qualified individuals and families into the three managed care plans operated by Health Plus: Child Health Plus, Health Family Health Plus, and Care Plus. During the first three months of employment, the Marketing Representative will be in a training program. The Marketing Manager and Supervisor will provide regular feedback and evaluation on his/her performance.
Required Skills:
Excellent organizations skills.
Good oral communication skills.
Must be self-motivated.
Must be willing and able to work in a multi-cultural and multi-ethnic work environment.
Must present an appropriate appearance and demeanor consistent with representing Health Plus in the community.
Required Education and Experience:
High School diploma or G.E.D required. Health care and some marketing, sales and/or customer services experience preferred.
Second language skills a plus.
Clean, valid drivers license and car a plus.
:currently there are no job openings at this department
:currently there are no job openings at this department
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:currently there are no job openings at this department
:currently there are no job openings at this department
:currently there are no job openings at this department
:currently there are no job openings at this department
:currently there are no job openings at this department
:currently there are no job openings at this department
:currently there are no job openings at this department
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What is Health Plus?
