Q: When do I receive my membership card?
A: After you enroll, we'll send you a welcome package. Your Health Plus Membership Card should arrive within 14 days. Your card has your PCP's (Primary Care Provider's) name and phone number. If it's wrong, call us right away. Carry your Health Plus Membership Card at all times and show it each time you go for care. If you need care before the card comes, your welcome letter is proof that you are a member.
Back to Top Q: Whom do I call if I have a question or a problem?
A: Call our Member Services Office at (800) 300-8181, Monday through Friday, from 8am to 8pm, Saturdays from 9am to 5pm, and Sundays from 12pm to 4pm.
Back to Top Q: What do I do in an emergency?
A: If you have an urgent medical need or questions, call our 24-hour Medical Hotline at (800) 437-7587. In case of a life threatening emergency, call 911 or go to the nearest hospital emergency room. If you have an urgent need for Mental Health, Alcohol or Substance Abuse Services, call our Behavioral Health Hotline at (866) 223-9500.
Back to Top Q: How do I receive urgent care?
A: Call your Primary Care Doctor for instructions about how to receive urgent care. Your Primary Care Doctor's number is listed on you Health Plus Membership Card.
Back to Top Q: How do I receive routine care?
A: Call your Primary Care Doctor for an appointment for routine medical care. For a first visit for Mental Health Substance Abuse, you can go directly to any provider in our network. If you need help finding a Mental Health, Alcohol or Substance Abuse Provider, call Member Services at (800) 300-8181. The Behavioral Health Hotline at (866) 223-9500 can also help you find a provider and make an appointment.
Back to Top Q: How do I get prescriptions filled?
A: You must get your prescription filled by a pharmacy listed in the Health Plus Provider Directory. These medicines must be in the State formulary and ordered by a professional licensed to write prescriptions.
Back to Top Q: What if I need to see a specialist?
A: Your Primary Care Physician will refer you to a specialist in the Health Plus network. If you need special services that are not available from a Health Plus provider, your physician will refer you to a non-participating specialist. In this case, our Health Services Office will call you to inform you of the date, time, and location of your appointment.
Back to Top Q: How do I get Dental care?
A: Dental Services are available for Family Health Plus Members:
Service include:
- Routine Dental Care- exams, x-rays, routine dental surgery
- Preventive Dental Care- cleaning
- Emergency Dental Care
Members receive a separate Dental Membership Card. Please show this card whenever you go to the dentist. Members can call Dental Member Services at (800) 468-9868 to choose a dentist or to see if their current dentist participates in the Health Plus network.
If you have any questions, please call the Health Plus Member Services Department at (800) 300-8181 and a representative will assist you.
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What is Health Plus?
