Quality Improvement
The Quality Improvement Department monitors the quality of care received by Health Plus members and recommends improvements when needed.  This is done through evaluation of the level of care, quality, and organization of medical records.

Medical records are reviewed for QARR (Quality Assurance Report Requirement), a New York State standardized data reporting system used to measure HMO quality. Surveys of member and provider satisfaction are developed and reviewed, internally and externally. In addition to monitoring the quality of healthcare received by our members, Quality Improvement also responsible for measuring the quality of the data that is input into our computers, as well as the accuracy of the information our staff  give out over the phones.   

The Quality Improvement Department validates Health Plus electronic data and coordinates bimonthly meetings of the Quality Improvement Committee, which is made up of medical and healthcare Professionals from within Health Plus and also from the communities we serve.